What if the item is faulty?

We are always very disappointed on the rare occasions our customers receive a faulty item. If you have identified the fault within 14 days of purchase, then we will replace the product free of charge. Make sure you let us know about the fault so we can make sure other items are not affected.

Do you require signatures?

Yes, we require signatures on delivery. The delivery must be signed by you or someone living at your address.

What if I’m not in when you deliver?

Deliveries are made in the time slot you have specified. If you or the person that you have authorized are not available during that time slot when we arrive we will try to contact you and schedule delivery in the next available time slot.

Invoice: We will issue you an electronic invoice for your purchase and send via the email address you provided along with your order; we like to be environmentally friendly where possible.