It will typically take between 1-5 days for orders to be prepared and dispatched. However, if you need your item urgently, please email us here and we’ll try our best to have your item packaged and posted out to you as soon as possible.
Please ensure that you enter your address correctly when checking out, as Aromafem is not responsible or liable for orders delivered to the wrong address. It is the customer’s responsibility to provide the correct information at the time of purchase.
SHIPPING & DELIVERY RETURNS FROM ORDERS IN CANADA
We hope you will be completely delighted with your order. However, if for any reason you are not, we are happy to offer a refund, exchange or replacement as long as you return it to us within 14 working days, unopened, unused and in its original condition. We reserve the right to refuse an exchange or refund if items are non-saleable. The cost of shipping in non-refundable.
RETURNS – RETURN PRODUCTS BY TRACKABLE COURIER OR RECORDED DELIVERY
Please include a covering letter with your Name, Address, Order Number, a convenient telephone number and your emails address in case we need to contact you regarding your return. Please also include the reason for the return and whether you would like an exchange or refund. Please ensure your parcel is sent Recorded Delivery or trackable courier. We strongly recommend that you obtain a postage receipt with your tracking number. We are responsible for your parcel only once it has been received into our warehouse. Items lost in transit will not be treated as returned. Make sure your items are securely wrapped and send your return to:
CANCELLATION POLICY
In addition to our returns policy you can cancel your order if your order has not yet been processed. Log into “my account” to action this.
If your order has been processed and handed over for dispatch your order falls under the returns policy outlined above.
